Refund policy
Returns & Refunds
Thanks for shopping with Sticky Johnson. If you're not happy with your order, we're here to help. This policy covers orders placed on stickyjohnson.com and shipped to New Zealand, Australia or the United States. If you bought Sticky Johnson products from a surf shop or another retailer, please contact that shop for returns.
Change of mind
- You can return items within 30 days of your purchase date.
- Items must be new, unused and in their original packaging.
- Sale items can't be returned for change of mind.
- You pay the cost of shipping your return to us, and the original shipping cost isn't refunded.
Faulty or wrong items
If your order arrives faulty, damaged or isn't what you ordered, contact us within 5 days of delivery with your order number and a photo. We'll replace or refund it, including reasonable return shipping costs. This applies to sale items too.
Returns from Australia and the United States
- Returns are sent to our workshop in New Zealand (address below). Please use a tracked service, as we can't refund items that don't reach us.
- For change-of-mind returns, international return shipping is at your cost.
- Refunds are made in the currency you paid in, to your original payment method.
- US orders: we pay import duties and taxes, so there's nothing extra to refund. Australian orders: any import duties or taxes you paid to Australian customs can't be refunded by us.
How to return an item
- Email sales@stickyjohnson.com with your order number and the items you're returning.
- Send the items to:
Sticky Johnson
20 Shamrock Drive, Kumeū 0810
Auckland, New Zealand
Refunds
Once your return arrives and we've checked it, we'll refund you within 1 business day. Your bank may take a few more days to show it.
This policy doesn't affect your rights under the Consumer Guarantees Act (New Zealand), the Australian Consumer Law or other consumer laws that apply to you.
Contact us
Questions about a return? Email sales@stickyjohnson.com.
